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Privacy Policy

Last Updated: December 15, 2025

Walnut Creek Pvt. Ltd. ("we," "us," "our," or "the Resort") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (walnutcreek.pk), use our mobile services, or stay at our property in Lipa Valley, Azad Jammu & Kashmir.

By accessing our services or booking a stay with us, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to provide better services to all our guests. The types of information we collect include:

A. Personal Information

When you make a reservation, check-in, or contact us, we may ask for:

  • Identity Data: Full name, CNIC number (for Pakistani nationals) or Passport details (for foreign nationals), and date of birth.
  • Contact Data: Phone number, email address, and mailing address.
  • Financial Data: Credit card details, bank account information, or payment history.
  • Stay Preferences: Room preferences, dietary requirements (e.g., allergies), and special requests.

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • Device Data: IP address, browser type, operating system, and screen resolution.
  • Usage Data: Pages visited, time spent on the site, and referring URLs.
  • Cookies: Small data files stored on your device to enhance site navigation (see Section 6).

C. Security Surveillance

For the safety of our guests and staff, we operate CCTV cameras in public areas of the resort (lobbies, entrances, dining areas, and hallways). These recordings are kept secure and are only accessed by authorized security personnel or law enforcement if required.

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. Reservation Management: To process bookings, check-ins, and payments.
  2. Guest Service: To fulfill requests for amenities, dining, or culinary experiences.
  3. Communication: To send booking confirmations, pre-arrival messages, and post-stay surveys.
  4. Marketing: To send exclusive offers, newsletters, and resort updates (only if you have opted in).
  5. Legal Compliance: To comply with NADRA regulations and local lodging laws in Azad Jammu & Kashmir.
  6. Safety & Security: To protect the rights and safety of our guests and property.

3. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure.

  • Digital Security: Our website uses SSL encryption (HTTPS) to protect data transmission.
  • Physical Security: Guest records are stored in secure environments with restricted access.
  • Payment Security: We do not store complete credit card details on our servers; payments are processed through secure, PCI-DSS compliant gateways.

4. Sharing of Information

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

  • Service Providers: With third-party vendors who provide services on our behalf (e.g., IT support, payment processors, marketing agencies).
  • Legal Authorities: When required by law, such as reporting guest details to local police or intelligence agencies as mandated by the Government of Pakistan and AJK for hotel registration.
  • Business Transfers: In the event of a merger, sale, or transfer of ownership of Walnut Creek Pvt. Ltd.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected.

  • Guest Records: Retained for a minimum period as required by local tax and tourism laws.
  • CCTV Footage: Retained for a limited period (typically 30 days) unless required for an ongoing investigation.

6. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience.

  • Essential Cookies: Necessary for the website to function (e.g., booking engine).
  • Analytics Cookies: Help us understand how visitors use our site.

You can choose to disable cookies through your browser settings, though this may affect the functionality of our booking system.

7. Your Rights

Under applicable data protection principles, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data (subject to legal retention requirements).
  • Opt-Out: Unsubscribe from our marketing communications at any time.

To exercise these rights, please contact us at reservations@walnutcreek.pk.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Walnut Creek Pvt. Ltd.